Question 1

Is Amazon Pharmacy right for me?

Answer

Amazon Pharmacy works best if you fill at least one prescription regularly, and you need to be over 18 to get your prescriptions through us. If you're a parent or caregiver, we can help you manage prescriptions for children under 18 after you've selected your Amazon profile or created a new one for yourself.

To get started, search for and select the medication you were prescribed. On the page with your medication's details, you can check pricing and request a prescription transfer to Amazon Pharmacy.

If you don't have a prescription at another pharmacy, then you can tell your prescriber to send your prescription to Amazon Pharmacy. After we receive your prescription and our pharmacists review it, we'll notify you to return to Amazon Pharmacy and place your medication order.

If you don't currently have any prescriptions, then you can sign up for Amazon Pharmacy so you're ready for future prescription needs.

We recommend using your current pharmacy for urgent medication needs like antibiotics or medications you’ll run out of within a week.

If you take multiple daily medications, we also offer PillPack by Amazon Pharmacy, a service that sorts your medication into packets by date and time. To learn more about PillPack, go to amazon.com/pillpack.

For more detailed information about medications we carry and how we handle refills, check out medication & refills.

Question 2

Do you take my insurance?

Answer

Amazon Pharmacy accepts most insurance plans.

To check your insurance price, search for and select the medication you were prescribed. On the page with your medication's details, select Check insurance price.

If you're new to Amazon Pharmacy, we'll ask for information needed to transfer your prescription and save this information to your Amazon profile. You'll use this profile to easily request additional prescription transfers. If you want to sign up for Amazon Pharmacy to be ready for future prescription needs, we can look up your insurance information for you during signup. You can also enter the information yourself during signup or at any time after signup from your dashboard. Then, you just need to search for your medication to check the price from the page with your medication's details, using your Amazon profile.

You can also choose to use Amazon Pharmacy without insurance. Either way, we'll show you both the copay price with insurance and the lowest price without insurance, including any savings for Amazon Prime members.

Question 3

How do I reach a pharmacist?

Answer

If you are experiencing a medical emergency, please call 911 or contact your prescriber immediately.

If you have questions about your medication, our pharmacists are available 24 hours a day, 7 days a week at 855-745-5725.

Daytime phone support: Our normal business hours are Monday to Friday 8:00 AM – 10:00 PM ET and Saturday and Sunday 10:00 AM – 8:00 PM ET.

Evening phone support: After normal business hours, a voicemail system is available for customers. Please leave a message and a pharmacist will get back to you as soon as possible. We return urgent calls within 30 minutes.

Question 4

How do I start using Amazon Pharmacy?

Answer

There are three ways you can get started with Amazon Pharmacy:

1. Transfer an existing prescription.

Search for and select the medication you were prescribed. On the page with your medication's details, you can check pricing and request a prescription transfer to Amazon Pharmacy.

We'll also ask for some information that will be saved to your Amazon profile, making future transfers easier.

After we receive your prescription and our pharmacists review it, we'll notify you when it's time to return to Amazon Pharmacy and place your medication order.

2. Add a new prescription.

Contact your prescriber and ask them to send your prescription to Amazon Pharmacy.

After we receive your prescription and our pharmacists review it, we'll notify you when it's time to return to Amazon Pharmacy and place your medication order.

3. Sign up to fill future prescriptions.

If you don't have a prescription to fill right now, you can sign up for Amazon Pharmacy so you're ready for future prescriptions.

Signing up takes about 5 minutes. We'll ask questions about you, your medications, your health history, and more.

When you do have a prescription to fill, just ask your prescriber to send it to Amazon Pharmacy. We accept prescriptions electronically (E-Scribe), by fax, or by mail.

Here's the information you may be asked for:

• Our name/E-scribe: Amazon Pharmacy Home Delivery
• Our fax: 512-884-5981
• Our address: 4500 S Pleasant Valley Road, Suite 201, Austin, TX 78744-2911
• Our prescriber and pharmacy line: 855-206-3605

Question 5

Will my pharmacy information be kept safe?

Answer

Amazon Pharmacy is committed to maintaining your privacy and we take our responsibility for safeguarding your Protected Health Information (PHI) very seriously.

The Health Insurance Portability and Accountability Act (HIPAA) governs how Amazon Pharmacy may use and disclose PHI, including information like medication history, medical conditions, and health insurance information. Our Notice of Privacy Practices, and not Amazon's Privacy Notice, describes that use and disclosure.

Please review our Notice of Privacy Practices for more information on HIPAA, PHI, and how you may access your PHI.

Question 6

Where do you deliver?

Answer

We currently serve all 50 US states.

Question 7

How do I track my order?

Answer

You can find tracking information on Amazon Pharmacy in Your orders.

After an order has shipped, you can track your packages by visiting Your orders on Amazon Pharmacy. From here, you can find the latest tracking information as well as updates to when your package will arrive. If an order includes multiple items, each may have separate delivery dates and tracking information.

Question 8

Can I manage prescriptions for a child or other family member through Amazon Pharmacy?

Answer

If you're a parent or caregiver, we can help you manage prescriptions for children under 18.

First, you'll need to sign up for Amazon Pharmacy yourself. Once that's done, you'll be taken to your dashboard, where you can add your child's information, including medications they're taking.

Currently we don't support caregivers managing prescriptions for adults over 18.

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