Kiosks are available for patients who receive a prescription during their in-person appointment at participating One Medical clinics in the Los Angeles area.
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AMAZON PHARMACY KIOSK
Skip the pharmacy line
Walk out of your next healthcare appointment with your meds in hand
Coming Soon! Amazon Pharmacy Kiosks are currently being piloted at select One Medical clinics in the Los Angeles area. You'll need an Amazon Pharmacy account to use the kiosk, sign up now so you're ready:
Save time with the Amazon Pharmacy Kiosk
Your order is ready in minutes
Use your health insurance
No additional cost
Pharmacist available via video chat
HOW IT WORKS
Getting started with Amazon Pharmacy Kiosk
Have your prescription sent to Amazon Pharmacy
Your healthcare provider can tell you whether the medication being prescribed is available in the kiosk on site.
If you’re new to Amazon Pharmacy, you can sign up on your phone.
If you’re new to Amazon Pharmacy, you can sign up on your phone.
Complete your order online
View pricing with or without insurance and choose the best option for you.
Be sure to choose “Amazon Pharmacy Kiosk” on the checkout page as your pickup location.
Be sure to choose “Amazon Pharmacy Kiosk” on the checkout page as your pickup location.
Pick up at the kiosk
We’ll text you when your medication is ready for pickup.
Scan the QR code at the kiosk and pick up your meds from the dispense bay.
Scan the QR code at the kiosk and pick up your meds from the dispense bay.
You’re in good hands
Every order is verified by a licensed pharmacist, who is available for discreet consultations via video chat. No patient information will be displayed on the screen. For added privacy, pick up the handset located on the Kiosk.
You may be wondering
Who can use the Kiosk?
Which medications can I pick up from a Kiosk?
Kiosks can contain many commonly prescribed drugs, but they do not contain all medications. Kiosks do not contain controlled substances such as Adderall, medications requiring refrigeration such as Wegovy, needles, except for Epipens, and certain other medications. Ask your provider if the medication you are being prescribed is available in the Kiosk.
How is patient privacy protected?
Amazon Pharmacy takes your privacy seriously and protects your health data with industry-standard security measures. Your personal and medical information remains protected at all times. Personal information is not displayed on the Kiosk and you can pick up a handset at the Kiosk for added privacy when speaking with a pharmacist. You also have the option to ask our pharmacists questions away from the Kiosk via phone.
Do Kiosk medications work with insurance, my FSA, coupons, or other Prime benefits?
Yes. Just like home delivery, you can use your insurance, and other Prime benefits to pay for your medication.
How do the Kiosks work?
Medications are securely stored within a vault inside the Kiosk. When you scan the associated QR code, your identity is verified within Amazon Pharmacy systems. A robotic arm within the Kiosk picks the medication and labels it with the relevant prescription information. A pharmacist from Amazon Pharmacy oversees the prescription, reviewing relevant medical history and other prescriptions, and is available to answer any questions you may have. You sign a consent stating you agree to receive medication from the Kiosk, and then a bay door opens and your medication will be available for you to pick up, along with any relevant medical literature.
How much does it cost to use a Kiosk?
There are no additional costs to use the Kiosk. You pay for your medication, the same as you would through a traditional or online pharmacy.
What if I opt to send my medication to the Kiosk but I do not pick it up?
Your Kiosk order will be available for you to pick up from the time the order is placed until the close of business the next business day. If you do not pick up your medication from the Kiosk by the close of business the next business day, your order will be canceled and you will be refunded. You will need to place a new order to receive your medication.
Can I use RxPass at the Kiosk?
Rx Pass is not currently available in the state of California, so it’s not yet available for Kiosk use.
How do I get help if I have difficulty using the Kiosk?
You can tap the “Call Pharmacist” button on the Kiosk screen to speak directly with a pharmacist. You can also call 833.844.6977 to get support from Amazon Pharmacy.
Other questions? Visit our Help Center ›
