While we transition your prescriptions to PillPack, there's a good chance some of your meds will arrive separately. This is because different prescriptions are due for refills at different times — and we want to get your medications to you as soon as you need them. We’ll always keep you up-to-date about your upcoming orders so you can review if you will need a short-term-supply to bridge any gap.

No, non-prescription meds or vitamins will not be available for short-term supply. If you run low on these meds while you wait for your order, you can always order from Amazon.com, or another retailer.

Apart from your monthly PillPack orders, if you need an interim supply for less than 30 days anytime to bridge until your next PillPack order, you will have the option to pay with insurance, if covered by your plan, or pay the out-of-pocket costs. If you have a participating insurance plan, we will work with them to cover an interim supply. Some insurance plans offer a process to line up prescription renewal dates, often called medication synchronization. If your insurance offers this process, you’ll be able to receive your insurance pricing on your short-term supply. Some insurance plans do not provide insurance pricing for less than 30 day-supplies; if that’s the case, and your insurance allows, you’ll have an option to purchase your medication without insurance.