Easier for patients,
easier for you

We’re making pharmacy better—with upfront pricing, home delivery, and pharmacists available 24/7.
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E-scribe right to us, just like any pharmacy

E-SCRIBE
 Amazon.com – Amazon Pharmacy Nationwide Home Delivery
FAX 512-884-5981
ADDRESS 4500 S Pleasant Valley Rd, Suite 201 Austin, TX 78744
CONTACT US 855-206-3605

Patients who are new to Amazon Pharmacy can sign up in just a few, easy steps—right from their Amazon app. Patients can also request their medication from us. We’ll contact your office on their behalf.

We’re licensed and deliver in all 50 states—with same-day delivery launching in cities near you.
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Why patients choose Amazon Pharmacy

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Upfront pricing

Compare the best prices on meds upfront, both with or without insurance.
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Home delivery

Skip the line, with fast, free delivery—same-day in many parts of the U.S.
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24/7 support

Our pharmacists are always available to answer questions.
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All about Same-Day Delivery

We're proud to offer your patients' medications, delivered today.
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Multiple delivery windows available throughout the day
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Miss the cutoff? Next-day delivery is usually available
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Same-day delivery is FREE on first orders of new medications
Eligibility is based on zip code and medication

Check delivery speed

Search for your patient's medication below and see delivery estimate, personalized by zip code
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    Amazon Prime logo

    There's more for Amazon Prime members

    Free delivery is just the start. With RxPass, Prime members can get all of their eligible medication for just $5 a month, total.*

    We're here to help

    Call our dedicated prescriber line with any questions:
    855-206-3605
    8 AM – 9 PM ET weekdays
    10 AM – 8 PM ET weekends

    You may be wondering

    General information

    What is Amazon Pharmacy's contact information?
    Prescriber and pharmacy phone number: 855-206-3605.
    Our E-Scribe name is Amazon.com – Amazon Pharmacy Nationwide Home Delivery
    Our fax number is 512-884-5981.
    Our address is 4500 S Pleasant Valley Rd, Suite 201 Austin, TX 78744.
    This address does not accept physical mail. Visit our Help Center for more info on mailing prescriptions.
    What are the hours of business for Amazon Pharmacy's dedicated prescriber and pharmacy line?
    8 AM – 9 PM ET weekdays
    10 AM – 8 PM ET weekends
    Is Amazon Pharmacy the same as PillPack? What is the difference?
    For patients who take multiple prescription medications regularly, PillPack from Amazon Pharmacy will help them sort their medications by time and date in convenient tear-and-go packets, and deliver to their address monthly. PillPack from Amazon Pharmacy is currently in beta, with more features coming soon. More details are available by visiting pharmacy.amazon.com/pillpack

    Note: PillPack.com is a separate service that’s powered by our same pharmacy.

    If you’d like to discuss which service best fits your patients’ medication needs, please contact us at 855-206-3605.
    Do you provide medication for office use?
    At this time we do not dispense medications for office use.
    How can my patients get help managing their medications on Amazon Pharmacy?
    Amazon Pharmacy enables patients to invite and authorize trusted individuals to help manage their medications. This capability potentially helps improve medication adherence while maintaining security and patient privacy through separate Amazon accounts and transparency for all pharmacy activity.

    This service is particularly beneficial for:
    • Patients managing multiple medications
    • Anyone needing extra support with complex medication regimes
    • Family members coordinating loved ones' care
    • PillPack customers using pre-sorted medication packets

    The verification is highly secure—invited persons must confirm the patient’s date of birth and login into their own Amazon Pharmacy account to verify their identity. Once verified, they can access the patient’s Amazon Pharmacy account and take actions including placing orders, managing refills, and tracking deliveries using their own account. Patients maintain visibility and control of their medications and are able to revoke access at any time. Verified individuals can also enroll patient’s eligible medications into PillPack from Amazon Pharmacy, where multiple medications are pre-sorted into convenient packets.

    Prescribing

    Where should I send my prescriptions for Amazon Pharmacy?
    Prescriptions should be sent to:
    E-Scribe Amazon.com – Amazon Pharmacy Nationwide Home Delivery
    Fax 512-884-5981
    Address 4500 S Pleasant Valley Rd, Suite 201, Austin, TX 78744
    This address does not accept physical mail. Visit our Help Center for more info on mailing prescriptions.

    Customers who enrolled in PillPack from Amazon Pharmacy should also get their medications sent to Amazon Pharmacy Home Delivery. They will then be able to add them to their packets themselves.
    What happens after I send a prescription?
    Once we receive a prescription, we notify your patient to select their payment method and complete checkout on Amazon Pharmacy. For reoccurring prescriptions, patients can turn on automatic refills.
    If I send a prescription, will my patient automatically get signed up for Amazon Pharmacy?
    No. If this is the first time a patient is using Amazon Pharmacy they will need to sign up for Amazon Pharmacy using their Amazon.com account either online or through our app.
    Can I sign up my patient for Amazon Pharmacy?
    No. Patients need to sign up on their own.
    Can prescriptions be submitted through the Amazon Pharmacy site/app?
    No. Amazon Pharmacy’s site/app are for patients to request their medications. Scripts need to be submitted electronically via E-Scribe, via fax, or by phone. Please note that all controls are required to be e-scribed.
    What if my patient says they can't find my name in your system?
    Amazon Pharmacy sources our provider directory from the SureScripts Provider directory. If your Electronic Health Record uses SureScripts, please contact your SureScripts administrator to ensure your SureScripts Provider profile is complete/accurate. If your Electronic Health Record does not use SureScripts, please consider faxing in your prescription or calling our Prescriber inbound line 855-206-3605.

    Medication & refills

    What medications are available through Amazon Pharmacy?
    We stock most medications—schedule II controlled substances are one exception.
    What medications are not available through Amazon Pharmacy?
    Amazon Pharmacy offers a wide selection of generic and brand medications used to treat chronic and acute health conditions. To find out if we can fill a specific prescription, search for a medication’s name on Amazon.com.

    The following categories of drugs and supplies are not available at this time through Amazon Pharmacy:

    • Breast pumps
    • Compounded medications
    • Medical devices (braces, insulin pumps, nebulizers)
    • Pet prescriptions
    • REMS medications
    • Schedule II-controlled medications
    • Suspensions (liquid amoxicillin, fluconazole)
    • Vaccines
    What can I do to make sure my patients get their refills on time?
    As part of our service, we’ll contact you about a month before your last refill to get your patient's new prescription in place. If we have any issues getting a refill, we’ll let your patient know before their shipment is sent out.
    Can I prescribe a 90-day supply for my patient?
    For non-controlled substances, consider prescribing 90-day fills for your patients, this can help them save time, be more likely to stay adherent with their medications, and for some patients even save money on with a reduced 3-month copay.
    How do you contact me for refills?
    To request refills, we’ll call, fax, or send electronic prescription requests to you for your patient's prescription.

    Billing & pricing

    Are there any prescription discounts available?
    Amazon Prime members get access to prescription savings as part of their membership at no additional cost, along with FREE 2-Day Delivery. The prescription savings benefit is not insurance and can't be combined with insurance. It's a way for patients to save up to 80% on generic and 40% on brand-name prescription medications when paying without insurance. For more information, visit amazon.com/primerx.
    How do you handle prior authorizations?
    If a prescription needs a prior authorization, we will work with you and your patient’s insurance company. In the event that the prior authorization requires additional action (such as an office visit or consultation), we will make that step as easy as possible by communicating what is needed to your patient.
    I received a prior authorization request from Amazon Pharmacy, what do I do?
    Please follow instructions on the faxed PA request to call the patient’s insurance to get a prior authorization.
    Other questions? Visit our Help Center ›

    Pharmacy as easy as Amazon

    We make it simple to explore savings, check insurance, and find the best prices.
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    Amazon Pharmacy Home Delivery 4500 S Pleasant Valley Road, Suite 201 Austin, TX 78744-2911
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    Fax: 512.884.5981
    Amazon Pharmacy for prescribers ›
    *RXPASS IS NOT INSURANCE. Only certain medications are eligible for purchase under the program. Other limitations apply, see the full terms at RxPass Terms of Use or visit our Help Center. You agree to Amazon Pharmacy’s Notice of Privacy Practices. Administered by Inside Rx, LLC, 1 Express Way, St. Louis, MO 63121.